Privacy page

Our Protection of your online privacy and your personal information.

Louis Taylor Ltd. (“louis Taylor” or “we” or “us”) take a great deal of care to ensure that any personal information you send us, or we obtain when you are browsing our website, or we collect when you are dealing with us in general, remains totally confidential. Louis Taylor respect the need to protect your privacy and information and commits to:

  • Keep your personal information secure and only use it for the purposes as detailed below.
  • Not sell or share your personal information unless required by regulation or law.
  • Provide you with ways to manage and review your marketing choices at any time.

Credit Card Information:
We do not currently accept credit card payments through our website, but any credit card payments that we take through other methods are done so adhering to strict protocol and guidelines stipulated by our payment processing provider. Louis Taylor do not store any card information in any format.

Data Collection & Usage:
Information we collect from you will be encrypted with SSL at our website. We collect the information in order to provide a quality customer experience and for the purposes of processing your enquiry:

What information we collect, store and process

Lawful basis

Purposes of the collection and processing

Louis Taylor asks to use temporary cookies
to track your use of the website

Your Consent
Legitimate Interest

  • We use this information solely for the purpose of ensuring that the content of the website meets our customer’s requirements.
When you opt-in to receive marketing
information we will also give you the
opportunity to provide us with your:

  • Name
  • Email address
  • Phone number
  • Desired Type/Location of Property

Your Consent
Legitimate Interest

  • We will contact you with our latest deals, offers and events.
  • Providing further information and location preferences will allow us to tailor deals and offers specifically for you.
  • We may contact you occasionally to check your data is accurate and up-to-date.

 

When you make an enquiry with Louis Taylor we will collect: –

  • Name
  • Address
  • Mobile number
  • Home/Business Phone number
  • Desired Type/Location of Property
  • Other information you supply relevant to your enquiry

For residential Lettings we also collect: –

  • National Insurance Number
  • Date of Birth
  • Right to Work Information (if applicable)

For Residential Sales and Commercial Agency, we also collect: –

  • Passport or Driving License
  • Utility Bill
  • Solicitors Details
Necessary for Contract
Legal Obligations
  • We require this information in order to process your enquiry.

 

 

 

 

 

  • We use this information for credit reference purposes, this information is collected after viewing for tenancy applications

 

 

  •  We collect this information for Anti-Money Laundering purposes

 

Sharing your information:

We may share information with third parties for the purposes of processing your enquiry with Louis Taylor or as we are required to by regulations or laws, such as: –

  • Payment Service Providers
  • Tradesmen carrying out work on tenanted properties
  • External auditors
  • HM Revenue & Customs
  • Credit Reference agencies
  • Fraud prevention agencies
  • Regulators and applicable authorities

How long we will keep your information:

We will only keep your information for as long as necessary in relation to the purpose it was originally collected/processed, although we may be obliged keep your data for longer if required for legal or regulatory reasons.

Keeping Your Information Up-to-Date:
You have the right to question any information we have about you that you think is wrong or incomplete and may do so by contacting us using the secure online contact form. This is known as ‘the right of rectification’, in such cases, we will liaise with you to check the information is accurate and correct it where necessary. We may contact you from time-to-time to check the information we hold for you.

If you would like to contact us regarding your right of rectification, please use our secure online contact form.

Your rights and access to your information and correction:
You have the right to withdraw your consent for marketing purposes, the right to access your personal data that we hold – ‘the right of access’, the right to object to our use of your personal information – ‘right to object’ or to ask us to delete, remove, – ‘right to erasure’ or stop using your personal information if there is no need for us to keep it – ‘right to be forgotten’. There may be legal or other official reasons why we need to keep or use your data, but please tell us if you think that we should not be using it.

We may sometimes be able to restrict the use of your data – ‘right to restrict processing’. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.

You can ask us to restrict the use of your personal information if:

  • It is not accurate.
  • It has been used unlawfully but you don’t want us to delete it.
  • It is not relevant anymore, but you want us to keep it for use in legal claims.
  • You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.

If you want to object to how we use your data or ask us to delete it or restrict how we use it, please contact us using the secure online contact form.

Place of Processing:
The personal information held by us is stored on and processed by computers situated in the United Kingdom.

International Transfers:
Your use of this website, if accessed from a device outside the UK will result in the transfer of information provided by you across national boundaries. In such situations, by visiting our website and communicating with Louis Taylor electronically, you consent to the transfer of your Personal Information outside the UK for this purpose. Louis Taylor do not transfer Data internationally in the course of normal business.

Security of your Data:

All data is held on secure password protected servers, any electronic transmission of Data is made with encryption in place.

Site Monitoring:
When you use the site we anonymously record the details of the pages you look at but this data is not personally identifiable. We use this data to monitor site traffic and analyse paths customers take through our site which enable us to improve the service we provide. This information is only used by us and is not passed to any other party.

Disclosure for Legal Reasons:
We reserve the right to communicate such personal information as we hold to third parties which seek the disclosure of it if we are requested to do so by law.

Log Files and Statistics
When you visit this website, we collect web statistics concerning your visit, which are stored in a log file. Log files allow us to record visitors’ use of the site. The web teams use Google Analytics to record visitors’ use of the site and use this information to make changes to the layout of the website and to the information in it. Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.

Changes:
If we change our Privacy Policy we will update the changes on this webpage.